| Event Profile | |
| Class/ Online | Classroom |
| Date | 10 December 2026 |
| Time | 9am to 5pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 470.003 & above: SGD450.00 each For Member SGD 446.5 3 & above: SGD427.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Everyone encounters situations that will cause us to lose patience and be angry at certain points in our lives. Your anger probably does not just energize you to face problems; instead it might be making it hard for you to think clearly and make good decisions. Your anger might not be improving your relationships and behaviours. Instead it might be making people uncomfortable and ruining your closeness with others
In addition to helping you feel alive and passionate, your anger might lead you to impulsive and even aggressive and destructive acts. You might be painfully aware of what anger is costing you
As you learn to reduce your anger, you will be able to make better decisions in your life, manage your relationships better and behave in ways that are likely to bring about the results you want the most.
This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.
In addition to helping you feel alive and passionate, your anger might lead you to impulsive and even aggressive and destructive acts. You might be painfully aware of what anger is costing you
As you learn to reduce your anger, you will be able to make better decisions in your life, manage your relationships better and behave in ways that are likely to bring about the results you want the most.
This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.
Objective
At the end of the workshop, participants will be able to:
- Understand Anger Episodes
- Discover the secret language of feelings
- Understand and practice the seven proven ways to control anger
- Identify the benefits of change in anger experiences and expressions
- Learn how to be calm in stressful situations
- Demonstrating Empathy towards others
- Become more aware - clearly seeing what they feel and do
- Become more intentional - do what they mean to do
- Become more purposeful - do it for a reason
- Relate anger management to emotional intelligence
Outline
The one day course covers the following outline:
- Define what Anger Episodes are and why it is triggered
- Understand the nature of Anger Episodes and Triggers and how to counter them
- Navigate Emotions and Exercise Optimism in the face of adversity and how to manage it
- Analyse the need to change Appraisals and Judgements for better clarity and appreciation
- Practicing empathy and managing internal anger experiences
- Intrinsic Motivation in behavioural change for a better life
Who should attend
This training course is for managers, supervisors, sales and administration personnel who are keen to learn first-hand techniques to manage and control anger at the workplace
Methodology
The Workshop is designed to include varieties of instructional methods such as:
- Mini-lectures - Dynamic & Highly Engaging Presentation
- Demonstrations of Techniques by the Facilitator
- Fun & Objective-Oriented Games
- Discussions
- Role plays
- Video viewing
- Skill-building Exercises
Josey Koh's Profile
Corporate and WSQ Soft Skill Trainer | ACTA & ICF-ACSTH | LEGO® Serious Play® Facilitator | Motivational Speaker | Positive Psychology Practitioner | Enneagram Practitioner | Discovery Coach | Certified facilitator | MOE Registered Trainer | Laughter Yoga Leader | Etiquette and Image Consultant
Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.
Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.
Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, business and social etiquette, and adult learning methodologies.
Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.
Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.
Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.
"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"
"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”
Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.
Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.
Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, business and social etiquette, and adult learning methodologies.
Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.
Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.
Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.
"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"
"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”
